Business Delegation in BPO as a Cornerstone of a Successful Cooperation Platform

In this article, we will not deepen into what outsourcing is due to the fact that there has been a great amount of information on the topic unveiled and discussed so far. Instead, it sounds relevant to make an additional emphasis on delegation as a basis for outsourcing and a central tool for efficient and successful cooperation between a target business and an outsourcing company.

Delegation is something rather difficult to learn and handle correctly; it reminds us of a muscle that needs ongoing training and workout to continuously develop and grow.

What should be mastered and prepared to delegate properly and efficiently?

Before turning to the outsourcing services sector, every entrepreneur should do inner research and find the answers to all the questions arising, e.g. what is my goal while searching for someone to delegate the tasks to?; what are my final expectations?; am I ready to share and receive? etc.

If all the psychological restrictions and detriments are overcome, the next stage comes up:

– a concise but maximally clear and informative manual for your assisting team to look though, understand and stick to;

– the key positions are suggested to be dedicated to the tasks outlining as well as the main tools and basic schedules for the third party to be driven by;

– the check-in stage is really useful to keep in touch with the progress of the offshore team but too frequent follow-ups have a negative effect on the trust-building though.

Delegation is not about one-sided action: it is about mutual understanding, mutual support and mutual collaboration.

What spheres of businesses are more likely to delegate presently?

As the practice shows common clients for outsourcing are: startups, small and average companies, big corporations.

Startups, as well as small and average companies, are more apt to delegate their non-core tasks and duties than the large businesses due to shoestring budgeting, lack of experience and expertise needed, etc. Such assistance makes a great difference to the company as such a release of control fuels profitability, growth and popularity of the latter.

Big corporations, in their turn, are more likely to delegate their back office duties.

So, what business directions are mostly applicable for/in Outsourcing for the time being?

· Administrative work, data entry;

· social media management;

· IT management;

· customer support;

· financial and HR management;

· research, etc.

The sectors mentioned are the best candidates for being delegated as their maintenance by virtual assistants allows the customers to narrow their work fields thus allowing more spare time to focus on main priorities and challenges.

Why delegate? The answer is simple: to make your business maximally successful and profitable at a quick pace and at a low cost. Delegation enhances:

for an owner/director:

· more spare time for global issues handling while being free from routine;

for businesses:

· increased business efficiency;

· expansion of business horizons and access to the tools, new markets;

· flexibility and multitasking;

· overhead expenses decrease;

· wider scope of working capabilities and output;

· and much more.

Delegation is by no means a loss of the authority, respect and professionalism of the business. Furthermore, an inability to delegate is a huge drawback in a company’s management system as it prevents it from the possible working framework widening and is considerably slowing down the overall performance progress.

Jacobo Minutti once stated: “Trust starts with transparency; we need to be able to share and explain everything we do to produce safe and affordable protein. It is a sustainable way.” To manage tasks, you need to take the time to explain and discuss them. Delegation are no mere expectations without investment. Each task at the initial stage should be delegated as accurately as possible.

Tasks and processes delegation should be soaked with transparency and trust – it is a cornerstone of a successful and efficient collaboration.

How to build a transparent and trustworthy business environment in BPO?

· Reliable video conferencing tools as well as communicating platforms;

· clear tasks and initial recommendations/requirements;

· mutual ability to listen and hear as well as to share and learn;

· overall readiness to help out and support.

In this turbulent times of crisis and remote working model, when tasks delegating has become as popular as never before, it is highly essential to stick to the principles enlisted above. The business sector is suffering a tough period, however, with our joint efforts, it is bound to survive and grow.

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