Privacy Policy

By continuing to browse and use this website, you agree to comply with and be bound by these Terms and Conditions of Use. Together with our Privacy Policy and Cookies Policy, they govern Agiliway’s relationship with you in connection with this website. If you do not agree with any part of these Terms and Conditions, Privacy Policy and Cookies Policy, please refrain from using our website.

Agiliway (referred to as “we,” “us,” or “our”) is the owner of this website. The terms “you” or “user” refer to any visitor or viewer of the website.

VAfromEurope is a brand and business division of the Agiliway under which the Company provides business process outsourcing and related services.

Use of this website is subject to the following conditions:

The content of this website is provided for general information and use only and may be changed at any time without notice.
Neither Agiliway nor any third parties provide warranties or guarantees regarding the accuracy, timeliness, performance, completeness, or suitability of the information and materials found on this website for any particular purpose. You acknowledge that such information may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of this website and any information or materials made available through it is is entirely at your discretion and your own risk, for which we shall not be liable. When using the Website, you must comply with this Terms and Conditions of Use, Privacy Policy and Cookies Policy and all applicable laws and regulations. It is your responsibility to determine whether any products, services, or information available through this website are suitable for your purposes.
This website contains intellectual property and other materials that is owned by or licensed to us, including but not limited to the trademarks, design, layout, appearance, and graphics. Reproduction, modification, or other use of such materials is prohibited unless expressly permitted by the Copyright Notice, this Agreement, and applicable law.
All trademarks reproduced on this website that are not the property of, or licensed to, Agiliway are acknowledged as the property of their respective owners.
Any unauthorized use of this website, its intellectual property, content, materials, or any other elements made available on it may result in civil claims, and/or other liability provided under applicable law, including administrative or criminal liability where relevant.
This website may occasionally include links to third-party websites for your convenience so that you can access additional information more easily. These links do not signify our endorsement of the linked websites, and we have no responsibility for their content. You access any third-party website at your own risk and responsibility.

Copyright Notice

Information Security Compliance

Agiliway has implemented an Information Security Management System in line with ISO standards, as confirmed by its ISO 27001 certification.

GDPR Compliance Statement

Agiliway complies with the EU General Data Protection Regulation (GDPR) and applies GDPR-compliant practices, including the following:

Consent

We clearly explain what users agree to when providing their personal data and, where required, request their explicit consent for the collection and use of such data.

Breach Notification

In the event of a personal data breach, we will notify the competent supervisory authority without undue delay and, where feasible, within 72 hours from the moment we became aware of the breach.

Where the personal data breach is likely to result in a high risk to the rights and freedoms of individuals, we will also notify the affected individuals without undue delay, in accordance with applicable data protection laws.

Right of Access

Upon request, we confirm whether personal data is being processed, explain how and for what purpose it is used, and provide a free electronic copy of the data.

Right to Be Forgotten

Users may request the deletion of their personal data. We will assess such requests in accordance with applicable law, including by considering whether any legal grounds require or permit us to retain the data. Please note that, if your data is deleted, we may no longer be able to contact you or respond to your inquiry.

Data Portability

Upon request, we provide personal data in a commonly used, machine-readable format to allow transmission to another data controller.

Privacy by Design

We apply appropriate technical and organizational measures to protect personal data, collect only data necessary for our operations (data minimization), and restrict access to authorized personnel only.

Section 1 – What Information Do We Collect?

1.1. Information automatically collected

When you visit, use, or navigate the Website, certain technical and usage information may be collected automatically. This may include your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, approximate location, pages viewed, time spent on the Website, and similar technical information.

This information is collected primarily to maintain the proper operation, security, and performance of the Website, as well as for internal analytics and reporting purposes.

1.2. Information you voluntarily provide to us

You may voluntarily provide personal data when you contact us through a contact form or send us an email etc.

Such personal data may include your name, email address, message content, and/or other information that you decide to provide. We collect only the information reasonably necessary to respond to your inquiry or process your request. All personal data you provide should be accurate, complete, and up to date, and you should notify us of any relevant changes.

1.3. Marketing communications

If you expressly consent, we may occasionally send you emails about our services, company updates, or other marketing communications. You may withdraw your consent at any time by contacting us at dpo@agiliway.com.

Section 2 – Legal Basis for Processing

Depending on the nature of our interaction with you, we may process personal data on one or more of the legal bases described below.

2.1. Consent

We may process your personal data where you have given us permission to use it for a specific purpose.

This may include, for example:

submitting an inquiry through a contact form;
opting in to receive marketing communications, including information about our services, company news, or promotional materials;
accepting non-essential cookies.

If we request your personal data for a secondary purpose, such as marketing, we will either ask for your explicit consent or provide you with an opportunity to decline.

You may withdraw your consent at any time by contacting us at dpo@agiliway.com. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. Where permitted by applicable law, it also does not affect processing based on legal grounds other than consent.

Please note that, if you withdraw your consent, we may be unable to contact you or respond to your inquiry.

How can you withdraw your consent?

2.2. Performance of a Contract

We may process your personal data where this is necessary to perform contractual obligations to you or to take steps at your request before entering into a contract.

2.3. Legitimate Interests

We may process your personal data where we consider it reasonably necessary for our legitimate business interests, provided that such interests are not overridden by your rights and freedoms. In particular, we may process personal data: to ensure the security, stability, and proper functioning of the Website; to analyze how the Website is used and improve its content, structure, and performance; to detect, prevent, and address technical issues or potential security incidents.

2.4. Legal Obligations

We may process personal data where this is necessary to comply with legal obligations, including, without limitation: responding to lawful requests from public authorities; cooperating with law enforcement or regulatory bodies; exercising or defending legal rights; complying with court orders or legal proceedings.

2.5. Vital Interests

We may process personal data where we believe this is necessary to protect your vital interests or the vital interests of another person, including in situations involving potential threats to safety.

Section 3 – Disclosure

We may disclose your personal information only in the following circumstances:

where required to do so by applicable law;
where necessary to protect our legal rights or legitimate interests;
where you have expressly consented to the disclosure of your personal data for a specific purpose.

Section 4 – Data Storage

Your personal data is stored in Agiliway’s secure data storage systems and databases, protected by appropriate technical and organizational measures, includingfirewalls and security measures.

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, respond to your inquiries, provide requested communications, comply with legal obligations, resolve disputes, and enforce our rights.

Section 5 – Third-Party Services and Links

Third-party service providers used by Agiliway collect, use, and disclose information only as necessary to perform their services. When you follow links from our website to third-party sites, you do so at your own risk. We are not responsible for the privacy practices of external websites and recommend reviewing their privacy policies before providing any personal data.

Section 6 – Security

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. Data transmitted through our website is encrypted using SSL technology and stored with industry-standard encryption. While no method of transmission over the Internet is entirely secure, we implement generally accepted security standards.

Section 7 – Cookies

We may use cookies and similar tracking technologies when you interact with the Website. These technologies help us ensure the proper functioning, security, and performance of the Website, analyze its usage, and, where applicable, support marketing activities.

Cookies may be placed directly by us or by third-party service providers acting on our behalf. Some cookies are strictly necessary for the operation of the Website, while others are used only with your consent.

For more detailed information about the cookies we use and how you can manage your preferences, please see our Cookies Policy.

Google Analytics and other similar analytics technologies

We use Google Analytics and other similar analytics technologies to understand how visitors use the Website, monitor performance, improve functionality, and generate internal analytics reports.

These tools may collect information such as pages viewed, time spent on the Website, approximate location, browser type, device information, and user interactions with the Website.

Analytics technologies do not collect names, email addresses, or other direct identifiers through the Website.

Analytics cookies are used only with your consent. You may manage your preferences or withdraw consent at any time through the Website’s cookie settings.

For more information, please refer to Google’s Privacy & Terms materials or other relevant analytics providers.

Section 8 – Your privacy rights

Depending on your place of residence and the data protection laws applicable to you, you may have certain rights in relation to your personal data. These rights may vary by jurisdiction, including, where applicable, the European Economic Area (EEA), the United Kingdom (UK), Switzerland, Canada, and certain states of the United States.

Where applicable, you may have the right to:

request access to your personal data and obtain a copy of it;
request correction or deletion of your personal data;
request restriction of the processing of your personal data;
object to the processing of your personal data, where permitted by law;
request data portability, where applicable;
withdraw your consent at any time, where processing is based on consent;
not be subject to automated decision-making, where applicable.

To exercise any of your privacy rights, please contact us at dpo@agiliway.com.

We will review and respond to your request in accordance with applicable data protection laws and, where required, within one month of receipt. Where permitted by law, this period may be extended if the request is complex or additional verification is required, in which case we will inform you of the extension.

Please note that certain rights may be subject to limitations or exceptions under applicable law. In some cases, we may need to verify your identity before fulfilling your request.

Section 9 – Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will take effect immediately upon being posted on the website. Material changes will be clearly indicated so you are aware of what information we collect, how it is used, and under what circumstances it may be disclosed.

Section 10 – Questions and Contact Information

If you have any questions regarding this Privacy Policy or our processing of personal data,, please contact our Data Protection Office at dpo@agiliway.com.

COOKIES POLICY

This Cookies Policy explains how VAfromEuropeuses cookies and similar technologies on this Website.

Section 1 – What Are Cookies?

Cookies are small data files placed on your computer, mobile device, or other device when you visit a website. Cookies are commonly used to help websites function properly, operate more efficiently, and provide information to website owners about how visitors interact with the website.

Cookies set by the website owner are known as first-party cookies. Cookies set by parties other than the website owner are known as third-party cookies. Third-party cookies may enable certain features or functionality to be provided on or through the Website, including analytics or advertising features.

Section 2 – Why Do We Use Cookies?

We use cookies for the following purposes:

to ensure the proper functioning, security, and stability of the Website;
to analyze how visitors use the Website and improve its content and performance;
where applicable, to support marketing and advertising activities.

Some cookies are strictly necessary for technical reasons and cannot be disabled. Other cookies are used only with your consent.

Section 3 – Types of Cookies We Use

3.1. Strictly Necessary Cookies

These cookies are essential for the basic functioning and security of the Website and cannot be disabled. They do not collect information that directly identifies you.

Examples may include security cookies and basic session cookies.

3.2. Analytics Cookies

With your consent, we use analytics cookies to collect information in aggregated form to understand how visitors interact with the Website and to improve its content and performance.

We use Google Analytics or other similar analytics technologies for this purpose.

Please note that:

Google Analytics does not collect names, email addresses, or other direct identifiers through this Website;
IP addresses may be anonymized where applicable;
data is used in aggregated and statistical form.

3.3. Advertising and Marketing Cookies

With your consent, we may use advertising and marketing cookies to:

measure the effectiveness of our marketing campaigns;
understand how users interact with our marketing content;
support remarketing and promotional activities.

These cookies may be set by us or by third-party providers and are used only where you have expressly agreed to their use.

Section 4 – Managing Cookies

You have the right to decide whether to accept or reject cookies, except for cookies that are strictly necessary for the operation of the Website.

You may manage your cookie preferences by:

accepting or rejecting non-essential cookies through the cookie consent banner displayed on the Website;
adjusting your cookie preferences at any time through the Cookie Consent Manager, where such functionality is available on the Website;
configuring your web browser settings to accept, refuse, or delete cookies.

Please note that strictly necessary cookies cannot be disabled, as they are required for the proper functioning and security of the Website. If you reject certain cookies, some Website features or functionality may be limited.

Because cookie management methods vary depending on the browser you use, please refer to your browser’s help section for additional information.

Section 5 – Third-Party Cookies

Some cookies used on the Website may be provided by third-party service providers.

In particular, Google Analytics cookies are provided by Google LLC and are subject to Google’s own privacy and data protection terms. We encourage you to review Google’s Privacy Policy to understand how Google processes data.

Section 6 – Updates to This Cookies Policy

We may update or modify this Cookies Policy from time to time. Any changes will take effect immediately upon being posted on the Website.

Section 7 – Contact

For questions related to cookies or personal data processing, please contact us at dpo@agiliway.com.

Terms & Conditions of Use, Privacy Policy & GDPR Compliance