Frequently Asked Questions

Yes, we assign an assistant specifically to your project. All the worload will handled by the assigned assistant. We can add another assistant if you are willing to assign specific tasks requiring extra help or skills. However, everything is discussed in advance with the customer.

Our working time is Monday through Friday. You can submit your tasks anytime, and your virtual assistant will make sure to handle it based on deadline, Package, and oher terms discussed before starting a project or individually

The schedule is always discussed with the customer.  For example : A part-time (4 hours per day) assistant will be assigned to your tasks. If you don’t use all 4 hours on a given day but need more time on the following days, we can discuss how to handle it and find a suitable solution for both sides.

We are sending CVs, so you can interview the suggested assistant.

Our BPO department is  based in Lviv, Ukraine.

Our team members have MA (Master of Arts)  in different subjects.

Our assistants offer a wide range of services: from routine administrative tasks to assignments requiring extra skills. However, the assignments are discussed in advance.

It depends of your needs. Taking them into account, we can choose the best package for your maintenance. Anyway, you can start with a small package and gradually increase Package and the number of hours per day.

Yes, we sign an NDA about data confidentiality. Besides that, our computer systems are equipped with appropriate protective means (We are ISO 27001 cetrified)

In case the suggested virtual assistant isn’t the right match for you, we won’t rest until the perfect one is found. Anyway, your assistant can be replaced, if case you need it.

Your plan will include a set amount of hours, covering the work your assistant will do for you.  You can upgrade your plan or add extra hours to cover busy months.

Your assistant keeps a running total of the time spent on your tasks. We are sending a weekly Status Report about the time and tasks.
Also, the assistant can report to you via your internal PM tools on a daily basis.

We send weekly reports on the work done

Yes, sure. We will send you as soon as you need it.

This depends on the volume and complexity of the tasks your virtual assistant will be taking care of. Simple tasks often require no training. For more complex tasks mostly the detailed instructions are enough and then a quick call with your assistant to run through it and answer any questions refines the routine.

There’s no setup fee. Just choose the plan, make a payment for the first month and get started.

All of our assistants sign comprehensive Non-Disclosure Agreements, crafted by legal professionals, to protect your confidential information. In addition, they work in a  secured environment. Company ISO 27001 certified.

We’d recommend explaining that BPO assistant will help to significantly improve your productivity for up to 90% less than the cost of hiring an assistant and without adding to headcount. Many professionals inside larger organizations find that claiming the cost of their  BPO service as a business expense is the simplest way to do things, however we can also collaborate with your procurement team to gain approval as a trusted supplier

The first step is to send the request.

Read the following article:
Delegation Process: Key Steps