Call Center Support

Outsourcing Call Center Support has become a popular practice for a variety of businesses, both startups and larger ones. The service has proved its efficiency in all the aspects of business management while considerably helping with customer support service, as we are perfectly aware of the fact that customers are the driving force of any business and thus are worth getting everything the best.

Routine duties profoundly influence your business. You will never get a second chance to make the first impression Hence the first call should be perfect in order to make a positive impression on your customer. The success of every business depends on the clients’ being satisfied with your services. Never forget that!

Have you ever considered outsourcing your Call Center? Contact us to discuss it right now, since we have launched this service from scratch.

Such a Support for Customer Needs is among the services we provide. It is all about non-technical Customer Support which handles both inbound and outbound calls.

Our agents are efficient in the following services:

Сustomer support
Order taking
Healthcare
Many others …

We currently specialize in Medical Office Customer Support. However, it is well worth noting, that we are open to different business vectors to provide our call management service for.
We will handle all the minor stuff so that you could focus on a bigger goal!

Virtual receptionist

Inbound, outbound calls

Call transferring

Handling voicemails

Our advantages

Understanding processes, flexibility
Customer-focused model
Customer-focused model

Tools we use

CRM systems

Ring systems

How it works

Assessment

Custom Plan

Sign NDA

Assign Your Team

Launch & Integrate

Track Progress!

+380932522153

Call us on to experience the best service ever right away

We cant wait to hear from you

Call Center support FAQ

Where are you located?

We are located in Ukraine, LVIV, but we provide service for clients from Europe and US (other time zones – to be discussed)
Do your virtual assistants work from home or the office?

Our Call Center operates from an office building equipped with 24/7 security service.
Call Center Outsourcing: what does it mean?

Call Center Outsourcing is the process of hiring a Call Center (BPO agency) to handle your customer support, inbound and outbound calls, sales, lead generation, or back-office processing. You can outsource a call center close to home or halfway around the world.
Can call center outsourcing help my business? In what way?

Providing quality customer support can be challenging, especially when facing human resource or technology limitations. Outsourcing to a call center allows you to access skilled agents and advanced technologies quickly and efficiently.
I would like to reduce call center service costs? How can I do that?

Running an in-house call center can be costly. Outsourcing transforms fixed costs into variable ones—helping you reduce expenses while maintaining service quality.
What are the pros of outsourcing?
- Cost reduction
- Qualified and experienced staff
- Ability to scale the number of assistants as your business grows
How do I delegate the phone calls to the Call Center?

Simply call us or fill out the form below, and we’ll get back to you shortly.
I’ve never done that before. Can we start with one assistant? Is the number of assistants per company limited?

Yes, you can start with one assistant and increase the number as your needs grow.
Does the call center provide service 24/7?

No, we currently operate within European and US time zones. Working hours can be customized based on your needs.
Are you offering dedicated staff?

Yes, we provide dedicated full-time agents for each client.
What is the pricing?

We charge an hourly rate for each agent.