Questions to VA. You Ask – We Answer
Considering virtual assistant support for your business? This FAQ answers common questions about communication, working hours, reporting, confidentiality, and team expertise. It also explains how a managed virtual assistant team can provide continuity, flexibility, and structured support as your business needs grow.
Experience shows that there is a list of questions that are of great interest to our clients and are asked in almost every interview by clients from all over the world.
Having taken this into account, we made a list of the very first questions.
What is your time zone? How can we contact you?
Our team is located in Ukraine (GMT+2). Communication usually takes place via Skype and e-mail (official correspondence). There are clients who communicate with us additionally with the help of mobile applications, such as WhatsApp, Viber or other available means of communication. If it is necessary, we organize joint conferences with the help of other available means at the appropriate time agreed by the parties;
How could we know how much time do you spend on the particular task?
We send weekly reports on the executed work (very often, except official weekly reports, we also send daily reports as well);
How many hours can a virtual assistant work on my tasks?
Everything depends on your own needs and your business needs. Taking them into account, we can choose the best package for your maintenance. Ultimately, you can always start with fewer hours and gradually increase them.
How can I protect my company and me from data leaks?
We sign an NDA about data confidentiality that is included in the contract and besides, our computer systems are provided with appropriate protective measures.
Why is a team of virtual assistants from Europe better than a freelancer?
- Additionally, this reflects considerable experience thanks to the execution of various tasks.
- Interchangeability (if necessary). You won’t feel a person’s absence, and your tasks will be carried out despite circumstances (VA illness, vacation…)
- Continuous VA improvement (because of team training’s);
- Presence of manager, who will have a full understanding of your particular business and your expectations, to ensure the effectiveness and continuity of work, timely reporting and necessary for you communication.
Our clients are:
Startups; Staffing agencies; Research establishments; Everyone who needs site updating; Managers who need an assistant to solve all their problems; Training centres, individuals and legal entities from different branches of the economy.
Geography: North America (Canada, America), Europe, Asia, Australia.
Language of communication with the customer: English, but team members can speak other languages (German, Polish, Russian, Ukrainian – native)
What education do members of VAfromEurope have?
Linguistic, banking, financial, technical, computer technology, international relations, tourism, management.
Conclusion:
We hope that this questionnaire helped you to get answers to the very first questions that clients face.
Additionally, VAfromEurope is always available to answer new questions from our target and existing clients on our website.
